Last updated: 2026-10-25
You may return any item within 30 days of delivery — used or unused. We only ask that returned items include all original accessories and packaging where possible.
Email support@menswatcheco.shop or call +1 4722999052 with your order number. We will reply within one business day with a prepaid return label (US orders) and simple instructions. Ship the item back in its original packaging when possible.
Once your return arrives, inspection takes 1–2 business days and your refund is issued to the original payment method within 5–10 business days, depending on your bank. Original shipping is free, so the refund equals the full purchase price.
Want a different model or sensing type? Start a return and place a new order — this is faster than a manual exchange and locks in current stock.
If an item arrives damaged, email photos of the damage and packaging within 48 hours and we will send a replacement immediately or issue a full refund — your choice. Replacement parts are always free during the warranty window.
Custom and made-to-order items are final sale. Items returned beyond 30 days, or with damage beyond installation and testing, may be refused.
Email support@menswatcheco.shop or call +1 4722999052, Mon–Fri 9am–5pm CT.